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Frequently Asked Question

How long does delivery take?

All our pieces are made to order, ensuring the best craftsmanship. Delivery takes 3-4 weeks from the date of order confirmation.

Do you offer customizations?

Yes! We offer size and color customizations for select designs. For inquiries, feel free toreach out to us before placing your order

What are the available sizes?

Our outfits are available in XS to XL. If you require a custom size, please mention yourmeasurements at checkout or contact us for assistance.

What fabrics do you use?

We use high-quality fabrics selected for comfort and style, including crease-resistant crepe, cotton blends, and textured linens for our casual collections. Fabric details are mentioned in each product description.

Do you accept returns or exchanges?

Since all our pieces are made to order, we do not offer returns or exchanges. However, if you receive a defective or incorrect item, please contact us within 48 hours of delivery for resolution.

How do I take care of my Esme outfits?

To ensure the longevity of your outfits, we recommend dry cleaning for delicate fabrics. Please refer to the care instructions provided with each outfit.

How do I place an order?

Simply browse our collection, select your preferred outfit and size, and proceed to checkout. You will receive a confirmation email once your order is placed

Can I cancel my order?

Orders cannot be cancelled, but we do offer exchange within 24 hours of placement

Do you ship internationally?

Yes we do! We are delivering to your country - shipping charges are $35 via DHL

How can I contact customer support?

For any inquiries, feel free to DM us on Instagram or email us at info@esme.com.pk and our team will be happy to assist you!